Question 1

What is Lee and Maria's?

Accepted Answer

Lee and Maria's is a family farm in Kingsville, Canada's most southern town. We have farmed the same 30 acres of land for over 40 years and grow nearly two dozen different crops. Lee and Maria started farming the property in 1977, and their children plow the same fields today.

Question 2

What is Lee and Maria's From Our Farm Subscription Box Program?

Accepted Answer

From Our Farm Subscription Box is a fresh fruit and vegetable subscription box program. Beginning in 2012, Lee and Maria's began delivering fruits and vegetables grown on the farm and other neighbouring farms to homes in the Windsor region. Over the years, the delivery service expanded, along with the number of different items offered. Lee and Maria's now ships to homes across Ontario, providing produce to homes within hours of it being picked.

Question 3

How does it work?

Accepted Answer

The first step is to choose the size of the subscription box that is right for you. The contents of each box are based on dollar value, meaning the total number of items in each box can fluctuate slightly depending on the season. Next, you choose your base schedule. Options include weekly, every two weeks, or monthly. Menus for the following week are released every Tuesday morning. Members will be notified when their menu is ready to be customized. This is also when items from Market Online can be added to the box. Menus close at 12:01am Thursday, and the credit card on the account is charged. On the morning of your delivery, our staff hits the fields picking the fresh fruits and vegetables for your order. It's then packed and sent to your home.

Question 4

What if I need to skip a week or put my subscription on hold?

Accepted Answer

Lee and Maria's members have complete control of their delivery schedule. If you're heading out of town, skip the delivery using the schedule manager in your account settings. You can also change the frequency from weekly to every two weeks if needed.

Question 5

If you are shipping to my home, how long will it take?

Accepted Answer

We ship all boxes using Canada Post. Delivery from Windsor to the GTA and surrounding area is expected to be before 6pm the next day. Shipping to the Kingston/Ottawa area takes two days. We ship using eco-friendly insulated boxes and biodegradable ice packs to ensure your produce arrives just as fresh as it was when it left our farm.

Question 6

What are your Shipping and Billing Policies?

Accepted Answer

Our quality is 100% guaranteed. If you are unhappy with products in your delivery, email us a photo of the product, and we'll happily reimburse your account for the value of the item. If you decide to cancel with us, we will credit the credit card on file. All orders must be paid for prior to the delivery week. If a payment is outstanding, the order will be cancelled. There are no sign-up fees and no hidden upfront charges. Lee and Maria's is not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to an invalid address, a reshipping and handling fee of $15.95 will be charged to reship the package.

Question 7

Do you ship internationally?

Accepted Answer

We currently only ship to Ontario addresses.

Question 8

What is Market Online?

Accepted Answer

Market Online is the online version of our popular on-farm market. You can add items on a one-time basis or schedule recurring deliveries through your subscription box. A popular option is receiving a weekly delivery, but choosing 1 dozen free-range eggs to be delivered every-other-week. Items can only be added on to produce boxes and not purchased separately.

Question 9

What if I moved and need to change my address?

Accepted Answer

You can change your address by logging onto your account, or emailing us at orders@leeandmarias.com - The cutoff date to change your address for the next delivery is Thursday at 12:01am the previous week. After successfully changing your address, you will receive a confirmation email with your address change. Please ensure that confirmation email reflects the correct new address, and feel free to email us if you need assistance!

Question 10

How do I cancel my subscription?

Accepted Answer

You can cancel by logging into your account and clicking cancel. If you need any assistance, email us at orders@leeandmarias.com, and we're happy to help!

Question 11

How do I reactivate my subscription?

Accepted Answer

You can reactivate your subscription at any time by logging into your account and clicking reactivate or emailing us at orders@leeandmarias.com – You will be automatically scheduled for the next available delivery week.

Question 12

What is your refund policy?

Accepted Answer

If you are not 100% happy with the quality of the fruits/vegetables/grocery items you have received, we will credit your account for the value of the items. You can email orders@leeandmarias.com if you are unsatisfied with any items. Please include a photo of the item in question. If you decide to cancel your account, we will refund your credit card for the item. Please allow 5 to 10 business days for the refund to appear back on your card. We want you to be 100% happy with your box! If you are unsatisfied with your delivery, let us know!

Question 13

What if my box is lost/stolen?

Accepted Answer

Every Lee and Maria's box is either delivered by one of our own delivery drivers or a partner courier service. If your box is marked as delivered, but is missing, you should contact Lee and Maria’s immediately at 519-733-9328 ext. 2.

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